Privacy Policy

Royal Picks values your privacy and is committed to handling customer information responsibly. This Privacy Policy explains what information we collect, how we use it, how we store it, and when we may share it in connection with our ecommerce operations in Pakistan.

By using our website or placing an order, you agree to the practices described in this policy. If you need case-specific help regarding your information, please contact support at [email protected].

Information We Collect

We may collect the information you provide directly when you use our website, place an order, contact us, or subscribe to updates. This may include:

• Name
• Phone number
• Email address
• Billing and shipping address
• Order details and purchase history
• Messages, inquiries, or support requests

We may also collect basic technical and usage information automatically, such as device type, browser type, approximate location based on IP, pages viewed, and visit timing.

How We Use Your Information

We may use your information to operate and improve our store, including to:

• Process and fulfill orders
• Confirm transactions and delivery details
• Provide customer support
• Send order updates and service-related communications
• Detect fraud, abuse, or unauthorized activity
• Improve website performance, product selection, and customer experience
• Maintain internal records and business reporting

Order Processing and Payment Handling

When you place an order, we use your contact, delivery, and order information to manage fulfillment and support. Payment-related handling may involve third-party service providers depending on the payment method offered at checkout.

We do not state that we store full sensitive payment card details unless required and securely handled by the relevant payment service provider. Payment verification, approval, and fraud checks may be performed by third-party processors or financial institutions.

Cookies and Basic Analytics

Our website may use cookies or similar technologies to support essential website functionality, remember preferences, maintain cart or session activity, and understand general site usage.

We may also use basic analytics tools to review visitor activity such as pages visited, traffic patterns, and device or browser information. This helps us improve website usability, performance, and product presentation.

Sharing of Information

We do not sell customer personal information as part of our normal business operations. We may share limited information when necessary to operate the store, such as with:

• Courier and delivery partners to fulfill orders
• Payment service providers to process transactions
• Technology or hosting providers that support store operations
• Professional advisers or service providers where reasonably required for business operations
• Authorities or regulators where disclosure is required by applicable law or to protect our rights

Data Retention

We retain information for as long as reasonably necessary for order fulfillment, customer support, internal records, fraud prevention, dispute resolution, and applicable business or legal requirements. Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

We take reasonable administrative and operational steps to help protect customer information against unauthorized access, misuse, loss, or disclosure. However, no internet-based system can be guaranteed completely secure, and customers should also use caution when sharing information online.

Your Rights and Choices

Subject to applicable law and operational requirements, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of information where appropriate
• Object to or limit certain uses where applicable
• Unsubscribe from non-essential promotional messages

To make a request, contact us at [email protected]. We may ask for reasonable verification before processing certain requests.

Children’s Privacy

Our website is intended for general audiences and is not designed to knowingly collect personal information from children without appropriate authorization. If you believe information has been provided inappropriately, please contact us.

Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or service changes. The latest version posted on this page will apply to your use of the website.

Contact

If you have questions about this Privacy Policy or how your information is handled, please contact Royal Picks at [email protected]. Customers should contact support for case-specific help.