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Royal Picks wants customers to have a clear understanding of our return, replacement, and refund process. This policy explains when returns may be accepted, how damaged or incorrect items are handled, and how refunds or exchanges are processed for orders placed through our ecommerce store in Pakistan.
For case-specific help, order concerns, or support with a return request, please contact us at [email protected].
Customers should inspect their order as soon as it is delivered. To be eligible for a return or exchange, the item should generally be unused, in its original condition, and returned with original packaging, tags, accessories, and proof of purchase where applicable.
Return requests should be made within a reasonable time after delivery. We recommend contacting us promptly if there is any issue so we can review the case and advise the next steps.
If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as possible with your order details and a description of the issue. We may request supporting evidence such as photos of the product, packaging, shipping label, or invoice to help us assess the claim.
Where the issue is verified, we may offer an exchange, replacement, store credit, partial refund, or full refund depending on stock availability and the nature of the problem.
Certain items may not be eligible for return or refund unless they arrive damaged or incorrect. These may include:
To request a return, exchange, or refund review, contact [email protected] with your order number, name, contact details, and a brief explanation of the issue. Please do not send items back without support guidance, as unauthorized returns may be delayed or not accepted.
After reviewing your request, we will guide you on eligibility, return instructions, and whether the item should be returned, exchanged, or otherwise resolved.
Returned items may be inspected after receipt to confirm condition, usage status, reported defects, and overall eligibility. Approval of a refund or exchange is subject to this inspection and the details of the original order.
If the returned item does not meet the return conditions, we may decline the request or offer an alternative resolution where appropriate.
Once a refund is approved, it will usually be processed through the original payment method where possible, or through another suitable method depending on the payment channel used. Refund timing may vary based on the payment provider, bank processing, internal review, or courier confirmation.
Shipping charges, cash handling fees, or service charges may be non-refundable unless the return is due to an error on our part, such as a wrong or defective item.
If you prefer an exchange and the product is eligible, we may arrange a replacement for the same item or another suitable item depending on stock availability and price difference. Any price difference, if applicable, may need to be paid by the customer or adjusted by us before dispatch.
Return shipping responsibility may depend on the reason for the return. If the item was delivered incorrectly, damaged, or defective and the claim is approved, we may cover or reimburse reasonable return shipping costs. For other return reasons, the customer may be responsible for return shipping charges.
If an order is refused at delivery or cannot be delivered due to incorrect address details, unreachable contact information, or repeated failed delivery attempts, any refund may be adjusted for shipping, return, or handling charges where applicable.
We aim to review return or refund requests within a reasonable time after receiving complete information. Processing time may vary based on item condition review, courier transit, supplier checks, and payment reversal timelines.
We may update this Refund & Return Policy from time to time to reflect operational changes or service improvements. The latest version posted on this page will apply to future requests.
If you need help with a return, exchange, damaged item, or refund status, please contact Royal Picks at [email protected]. Customers should contact support for case-specific help.